12 Points of Culture

1. Commitment

• We will be committed to the Vision, Mission, Goals, Rules and Success of the Ebony Rose Group, its clients and its current and future team.
• We will always recommend products, services and advice that are in the best interest of our clients and that will be of benefit to them.

2. Ownership

• Accept that we as an individual are truly responsible for our actions and outcomes and own everything that takes place in our work and our life.

3. Integrity

• We will always speak the truth. What we promise we will deliver.
• We will only ever make agreements we intend to keep.
• We will communicate any potential broken agreements at the first opportunity.
• We will clear up all broken agreements immediately.

4. Excellence

• Good enough isn't. We will always deliver service, advice and products of exceptional quality that add value to all involved for the long term.
• We will look for ways to do more with less and stay on a path of constant and never ending improvement and innovation.

5. Communication

• We will always speak positively of our team members, our clients and the Ebony Rose Group in both public and private.
• We will speak with good purpose, using empowering and positive conversation.
• We will never use or listen to profanity, sarcasm or gossip.
• We will acknowledge what is being said as true for the speaker at that moment.
• We will take responsibility for responses to your communication.
• We will greet and farewell people using their first name.
• We will always apologise for any upsets first, then look for a solution.
• We will only ever discuss concerns in private with the person involved.

6. Success

• We will focus your attention on the successful outcome of whatever you are doing.
• We will have a willingness to win and allow others to win......win/win.
• We will display pride, prosperity, competence and personal confidence in everything we do and say.

7. Education

• We will always be willing to learn from our mistakes.
• We will always be striving to learn, grow and master, so we can help our fellow team members and clients learn, grow and master too.
• We will act as an educator to allow and help our clients understand why we are recommending services, products and strategies and how it will benefit and protect them in the long term.
• We will impart practical, useable knowledge rather than just theory.

8. Team Work

• We will be willing to do whatever it takes to stay together and achieve team goals.
• We will focus on co-operation and always come to a resolution, not a compromise.
• We will be flexible in our work, able to change if what we are doing is not working.
• We will ask for help when we need it and be compassionate to others who ask us.

9. Balance

• We will have a balanced approach to life, remembering that our spiritual, social, physical and family aspects are just as important as our financial and intellectual.

10. Fun

• We view life as a journey to be enjoyed and appreciated and will help to create an atmosphere of fun and happiness so all around we enjoy it as well.

11. Systems

• We will always look to the system for a solution. If a problem arises we will look for a system correction before we look for a people correction.
• We will look for a system solution in our innovation rather than a people solution.
• We will follow the system exactly until a new system is introduced.
• We will suggest system improvements at our first opportunity.

12. Consistency

• We will be consistent in our actions so that our clients can feel comfortable in dealing with us at all times.